Policies

We respect your privacy and are committed to protecting our customers’ confidential information. Provided here are the detailed steps we have taken to do so. We will not sell or knowingly disclose our customer lists or customer email or any other personal customer information to any third party companies for advertising or any other purpose.

We will attempt to protect the privacy of our customers and their information that is stored on our network. We will only access and disclose information as necessary to comply with applicable laws and government requests, to operate and maintain our systems and services or to protect ourselves or our customers. We will not monitor or disclose a customer's private email messages unless required by court order or law. We will cooperate with the authorities and will notify such authorities if it is suspected that a customer is engaged in illegal activities.

Our secure shopping cart makes shopping on-line safe and private. All orders are encrypted and processed on a secure server.

Although we always strive to meet ongoing demands and stay in stock all of our inventory items, sometimes it becomes necessary to substitute an item in a gift basket. We do our best to ship all products exactly as they are on our website but often we need to substitute ingredients, packing materials, containers, decorations or other items in order to fill an order. We won't adjust the price or necessarily communicate that we've made a substitution. We do attempt to use a higher value item when it is necessary to substitute.

We reserve the right to substitute any item with an item of equal or greater value.

See our satisfaction guarantee

Claims & Returns for Chocolates and Baked Goods

If you do not believe our chocolates or baked goods are among the best you have ever tasted, simply return the unused portion within 14 days of delivery along with a note describing the reason for your return, and we'll happily exchange it or issue a full and unconditional refund , excluding shipping charges.

Claims & Returns for Non-Perishable Gifts & Baskets

If for any reason, you or your recipient are not completely satisfied with the product ordered or received, we will honor returns for up to 15 days from the original shipment date during which time you can return a gift for any reason.

If you wish to return your online purchase, keep our packing slip and contact us at for instructions on how to send the merchandise back to us using traceable mail. Once we receive your package, we will promptly exchange or refund as you instruct. Proof of purchase, such as a copy of the original packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us.

A return credit for product cost (less shipping) will be issued within 15 days of receipt to the credit card or PayPal Account used for the original purchase.

For Returns caused by delivery attempts by carrier to bad addresses, that are refused by the recipient or that are undeliverable for any reason other than errors clearly attributed to Company, all shipping charges assessed by the carrier will be deducted from the refund credit to be issued and a 20% restocking fee will be charged . Shipping charges usually consist of shipping to the recipient, shipping back to the Company and any address correction fees.

Damage Product Claims

All damage claims, discrepancies and late delivery claims for our non-perishable products must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy, we will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All

claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

At Leonaria - A Vegan Gift Boutique, we stand behind our service, our products and our customers. This is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely delighted with your purchase or if you have any questions about our products, please contact us and we will respond within 24 hours. We will make every effort to ensure that you and your recipient are completely satisfied with every product purchased from us. We cherish our customers and fully stand behind our products so we strive to offer the best customer service possible.

We have set forth the following requirements to protect the quality of chocolate and baked goods in transit:

1. 2-Day Air or Overnight shipping must be selected for orders containing chocolate or fudge.
2. A Chill Pack must be included when ordering items containing chocolate or fudge.
3. There must be someone present to sign for the delivery. If the "Deliver without Signature" option is chosen the Guarantee is void.
4. The delivery address must be complete and correct.

TheQuality Guarantee is void if any of the above requirements are not followed or if there is a delay due to weather, since it is beyond the carrier’s control.