Ordering & Shipping

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If you need any assistance with ordering, please contact us and we will provide you with all the assistance you need.

Please supply all requested shipping information and ensure it is accurate to avoid incurring additional fees. Redelivery charges will apply to orders requiring reshipment due to incorrect delivery information. Delivery services will not forward to another address. Occasionally, it may be necessary to contact the recipient by telephone to complete delivery. Please supply your phone number in case questions arise regarding your order.

Our products are shipped from different domestic locations, therefore, delivery cut-off times and carrier information for products we feature varies. Cut-off time is provided on each product page so you will know when to expect delivery of your order. Additionally, since different carriers are used, shipping costs are estimated based on total cost of your order. It may be necessary to bill for additional shipping fees or your order may be credited shipping costs.

Based on availability, we reserve the right to make similar substitutions of equal or greater value. More.....

Gift Cards with your personal message are included with all purchases.

Leonaria will make every attempt to ship every product on time directly to the address specified. Occasionally, this may not be possible. Please read our policy below about shipping requirements and how we handle exceptions.

Please note the different shipping requirements based on the nature of the products ordered.

Shipping Restrictions for Fruit: Please note that all fruit gifts have shipping restrictions.

Ground shipping is not available for fruit baskets.
Monday through Wednesday orders - 2nd-day, 3rd-day and overnight shipping are the available options.
Thursday orders - Next Day air is the only option
There is no shipping of fruit on Friday and we do not offer Saturday delivery on Fruit.

Chocolate and Baked Goods:

Your shipment of fresh baked goods will usually be sent within 24 hours of receipt. We want to be sure your goodies arrive fresh and timely, therefore, we recommend using 2-Day or 3-Day Air shipping. Additionally, packages are shipped Monday through Wednesday to prevent perishable sweets from sitting in a shipping warehouse over the weekend. Exceptions are made depending on the shipping method chosen. For Allison’s Gourmet products, orders placed before 9am PST will normally be shipped the same day (as long as it is one of the shipping days). Orders placed after 9am PST will typically be sent the next shipping day. In the unlikely event that an order cannot be fulfilled within three business days of order placement, you will be notified and given the opportunity to make adjustments to your order or cancel it. For PO Boxes or APO addresses, choose ground shipping (Priority Mail) as your shipping method, as FedEx does not deliver to these addresses.

Shipping Requirements for Chocolates:
Due to the perishable nature of chocolate, a Chill Pack is recommended for all orders containing chocolate and shipping to a destination that is above 60 degrees. Please note that Chill Packs only stay cold for 2 days, so if your order requires a chill pack, you must also choose 2-day air shipping or the Guarantee is void.

For items containing chocolate or fudge, a chill pack is required year-round in order to benefit from our Guarantee that your goodies arrive in optimal condition. Again, Chill Packs only stay cold for 2 days, so if your order requires a chill pack, you must also choose 2-day air shipping or the Guarantee is void. We strive to make sure that you always receive our premium products in optimal condition and that every order is covered by our Satisfaction Guarantee. By choosing a slower shipping method than 2-day air or wishing to omit the chill pack for heat-sensitive items, you have opted to Decline our Guarantee during checkout.

All orders containing Chocolates will be shipped only on Monday, Tuesday or Wednesday. Please be sure to provide a shipping address where someone will be present for delivery. See our Satisfaction Guarantee.

PLEASE NOTE: Chocolate is temperature sensitive. In transit, temperature fluctuations can occur and cause some of the cocoa butter to rise to the surface of the chocolates or "bloom". This is a cosmetic issue only and does not affect the flavor or quality of the chocolates.

Type of Service Methods of Shipment

Guaranteed Next Day (Air, Express Courier or Ground)

Guaranteed 2nd Day (Air, Express Courier or Ground)

Freight Saver (Air, Express Courier or Ground)

Xpress Saver (Air, Express Courier or Ground)

APO, FPO & PO Box Shipping

We do offer shipping to all APO, FPO and PO Boxes on select products only. You may contact us to inquire on these select products prior to ordering. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. The time and effort it takes to handle a claim with the post office is simply beyond our capabilities at this time. You can however process claims on your own if you so choose. We do not ship any USPS items the week prior to any holiday. Any orders placed for shipping via USPS during the week prior and during a holiday will ship the first Tuesday after the holiday itself.

Shipping to Canada

We offer shipping to all Canadian addresses via UPS on select products only. You may contact us to inquire on these select products prior to ordering. Shipments take one extra day to ship out and are shipped via UPS. However, there will be no claims offered or honored on these shipments. No loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.

Can I track Priority Mail International?

Priority Mail International has delivery information limited only to major destinations. The only international mail service that offers full tracking is Express Mail service (including Global Express Guaranteed® and Express Mail International®). Tracking information includes various scans as the item is en-route to the destination. Not all postal shipment will be trackable prior to delivery.

Weather Delay
If there is a delivery delay that is due to weather or any other cause beyond carrier’s control, a delivery guarantee is void. A delivery attempt will be made at the earliest time that conditions permit.

Transit Times
When selecting a shipping method, keep in mind that the transit time begins the day after the order is shipped and includes only business days. For example, an order that is shipped on Monday via FedEx 3-Day Air will be delivered on Thursday.

Address Correction Fee
If an incorrect address is provided at the time of order, carriers usually charge an address correction fee. Fees vary depending on carrier chosen. This fee will be charged to your credit card or Paypal account to offset the costs of correcting and rerouting a product shipment with an incorrect address to the intended destination. Our shipping carriers charge this fee to us and we are simply passing on the costs to you. This fee will be charged whenever you enter an incorrect street address for an order such as an apartment/suite number that is missing or incorrect, a postal code that is missing or incorrect or any other discrepancy from the address of record shown in the US postal records or in the records of the shipping carrier. Address correction fees are generally assessed 10 to 30 days after the shipment when we are billed by the shipping carrier.

Shipping Cut-off Time

Can I select my shipping date?

Yes. At the time you place your order you may select a shipping date as much as 30 days in the future by noting it in the Special Instructions section on the order page.

Can you guarantee my shipment will reach it's recipient at a specific date?

No delivery date is guaranteed unless Next Day or 2nd Day shipment method is chosen and paid for by the customer. However, we will use our best efforts to deliver on or near the expected delivery date at the time of order for all

shipping methods.

My shipment did not arrive on time. Can you give me a credit?

Yes. In the event we fail to ship a product on time and it fails to arrive on time, a $10.00 Courtesy Shipping Credit

can be requested. This does not apply to bulk orders which takes much more time and resources to create and ship.