Contact Us & FAQ

How Do I Order A Gift Basket?

You can order online at www.leonaria.com 24 hours a day – 7 days a week, or click here to send us an email.

More info.....

What Payment Methods Are Accepted?

You may pay for your order with Visa, Mastercard, American Express, Discover and Paypal.

Can I Specify A Gift Card Message?

Yes. You can write a gift message each time you Add To Cart.

I forgot my Gift Card Message. What can I do?

If you call or send us an email before the shipping cutoff time , we'll make every effort to make sure your message makes it into the package. Even though we'll try to help you, due to the large amount of work that occurs during the morning before the cut-off, we can't guarantee that we'll get the message in the package for you.

How Do You Ship The Gift Baskets?

There are several shipping options offered:

Express shipping (FedEx)
Express 2-day, 3-day and Overnight (FedEx)
Ground shipping (USPS Priority Mail or UPS)

Please read here to get more information on shipping requirements of our product offerings.

Do You Ship Gifts Internationally Or To Canada?

At this time we do not ship internationally but we do ship to Hawaii and Alaska on select products. For these shipments overnight air is required, additional fees apply and delivery time is typically three days.

What if I am not satisfied with my order?

At Leonaria - A Vegan Gift Boutique, your satisfaction is our top priority which is why we have a 100% satisfaction guarantee behind every purchase. If for any reason you are not completely satisfied with your order, you can contact us to help you resolve the issue. We can either exchange the product or give you a full refund of you order, excluding shipping & applicable handling fees. More info.....

How do I handle a return for full credit?

If you wish to return your online purchase, keep our packing slip and contact us for instructions on how to send the merchandise back to us using traceable mail. Once your package is received, we will promptly exchange or refund as you instruct. Proof of purchase, such as a copy of the original packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us. More info......

How long does it take to receive a Return credit?

A return credit for product cost (less shipping) will be issued to the credit card used or Paypal account within 15 days of receipt of merchandise.

What about damaged products?

All damage claims, discrepancies and late delivery claims for our non-perishable products must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy, we will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

What if I have more questions not addressed here?

If you have any questions that are not answered here or any concerns please do not hesitate to contact us via email 24

hours a day, 7 days a week at customerservice@leonaria.com. We also welcome your feedback so please feel free to send

us an email at feedback@leonaria.com! Let us know how we can better serve you.

General questions: info@leonaria.com

Customer service: customerservice@leonaria.com

Order questions: order@leonaria.com

We welcome your feedback so send us an email at feedback@leonaria.com

Phone: 818 324-5661

We welcome your feedback so send us an email!