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How Do I Order A Gift Basket?
You can order online at www.leonaria.com 24 hours a day – 7 days a week, or click here to send us an email.
What Payment Methods Are Accepted?
You may pay for your order with Visa, Mastercard, American Express, Discover and Paypal.
Can I Specify A Gift Card Message?
Yes. During the checkout process, you will be prompted to write your gift message in an area called "Gift Message".
I forgot my Gift Card Message. What can I do?
If you call or send us an email before the shipping cutoff time , we'll make every
effort to make sure your message makes it into the package. Even though we'll try
to help you, due to the large amount of work that occurs during the morning before
the cut-
How Do You Ship The Gift Baskets?
There are several shipping options offered:
- Guaranteed Next Day (Air, Express Courier or Ground)
- Guaranteed 2nd Day (Air, Express Courier or Ground)
- Freight Saver (Air, Express Courier or Ground)
- Xpress Saver (Air, Express Courier or Ground) Saturdays and Sundays are not counted when calculating the number of days a parcel will spend in transit.
Please read here to get more information on shipping requirements of our product offerings.
Do You Ship Gifts Internationally Or To Canada?
At this time we do not ship internationally but we do ship to Hawaii and Alaska on select products. For these shipments overnight air is required, additional fees apply and delivery time is typically three days. We offer shipping to all Canadian addresses via UPS on select products only. You may contact us to inquire on these select products prior to ordering. Shipments take one extra day to ship out and are shipped via UPS. However, there will be no claims offered or honored on these shipments. These are shipped at your own risk. No loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.
What if I am not satisfied with my order?
At Leonaria, your satisfaction is our top priority which is why we have a 100% satisfaction guarantee behind every purchase. If for any reason you are not completely satisfied with your order, you can contact us to help you resolve the issue. We can either exchange the product or give you a full refund of you order, excluding shipping & applicable handling fees. More info.....
How do I handle a return for full credit?
If you wish to return your online purchase, keep our packing slip and contact us for instructions on how to send the merchandise back to us using traceable mail. Once your package is received, we will promptly exchange or refund as you instruct. Proof of purchase, such as a copy of the original packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us. More info......
How long does it take to receive a Return credit?
A return credit for product cost (less shipping) will be issued to the credit card used or Paypal account within 15 days of receipt of merchandise.
What about damaged products?
All damage claims, discrepancies and late delivery claims for our non-
What if I have more questions not addressed here?
If you have any questions that are not answered here or any concerns please do not hesitate to contact us via email 24
hours a day, 7 days a week at customerservice@leonaria.com. We welcome your feedback so please feel free to send
us an email at feedback@leonaria.com! Let us know how we can better serve you.
General questions: info@leonaria.com
Customer service: customerservice@leonaria.com
Order questions: order@leonaria.com
We welcome your feedback so send us an email at feedback@leonaria.com
Phone: 818 324-
We welcome your feedback so send us an email!
